Guides, Manuals, Parts & Support

Ensure that the air vents are always unobstructed and clear. Clean them if necessary with a soft brush. Blocked air vents may lead to overheating and damage the product.

Cleaning the Blade

1.Remove the battery pack.

2. Keep the cutting blades clean and free of debris.

3. Use a brush or high pressure air (max. 3 bar) to remove debris from the blades.
4. With gloves on, clean the blades with a dry cloth to remove loose material.

5. Apply a small amount of light machine oil to the edge of the top blade to retain good cutting performance. See Lubricating the Blade below.

6. Keep the cutting blades sharp.

Lubricating the Blade

1. Stop the hedge trimmer and remove the battery.

2. Lie the hedge trimmer on a flat surface. Apply light machine oil along the edge of the top blade.

NOTE: If you will be using the hedge trimmer for an extended time, it is advisable to oil the blade periodically.

Sharpening the Blade:

1. Stop the hedge trimmer and remove the battery.

2. Lie the hedge trimmer on a flat surface. 

3. Using a flat file, file towards the cutting edge of the blades, steering clear of the blade protector.

N.B. Only file in one direction. Never use a back and forth motion.

4. Apply the same number of strokes to each side of the blade to keep the trimmer balanced.

5. After filing, remove any burs you may have created using a whetstone.

6. Apply light machine oil to your newly sharpened blades.

Battery and Charger Maintenance

1. Keep the battery and charger clean and clear of debris. Do not allow foreign material into the recessed cavity or on the contacts. Wipe with a dry cloth. Do not use solvents, water, or place in wet conditions.

2. Always unplug the charger when there is no battery in it.

3. Check that the charger and battery contacts have not been shorted by debris.

4. Always store away from metal objects which could create a connection with the terminals.

5. Always remove the battery when storing the blower and keep in a cool dry place out of direct sunlight.

6. Store the battery only within a temperature range between 0°C and 25°C.

7. We recommended storing the lithium-ion battery in a 30%-50% charged condition.

Whilst we don't anticipate you having any issues with your hedge trimmer, here's some troubleshooting guidance if its not performing at its best.

01. Why isn't my hedge trimmer cutting as well as it did when it was new?

This could be due to:

1. Too much friction due to the lack of lubrication. Lubricate the hedge trimmer blade with light machine oil.

2. The hedge trimmer blade is dirty. Clean the hedge trimmer blade.

3. The hedge trimmer blade is blunt. Sharpen following the guide in the maintenance section above or have the
hedge trimmer blade replaced by a professional.

4. Your cutting technique is poor. Please refer to trimming section in the instruction manual.

5. The battery is not fully charged. Recharge the battery or it may be time to replace it.

02. My hedge trimmer blade feels warm after I've used it, why is that?

This could be caused by one of three reasons:

1. The blades are blunt. Have the blades sharpened or sharpen the blades at home following the steps in the
maintenance section above.

2. The blades are notched. Have the blades checked or replaced at a tool sharpening centre.

3. There is too much friction due to the lack of lubrication. Oil the blades with light machine oil.

03. My hedge trimmer has begun to switch off during use, what do I do?

An internal contact may have knocked and become loose or the On/Off switch may have developed a fault. Please contact us to resolve using the contact form.